Dongwon Dongwon LOEX

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Dongwon Dongwon LOEX

  • Acquisition of Certification for General Logistics Companies
  • Completion of Environmental Management System
  • Certification of Domestic & International Safety and Health Management System
  • DPCT certified as 16 consecutive years of no-accidents
  • Accreditation of an excellent freight transport company
  • Acquisition of Certification of Logistics Standard Facility
06775 9rd Floor, Dongwon Industries BLDG, 68 Mabang-Ro Seocho-Gu, Seoul


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Privacy Policy

<Dongwon LOEX> 'Dongwon LOEX Website' (hereinafter referred to as the Company) observes the following processing policies in order to protect the personal information, rights and interests of users, and to smoothly process any grievances of users related to personal information ptursuant to the Personal Information Protection Act.

  1. 1. Purpose of Processing Personal Information
    • (1)The Company processes and uses personal information for the following purposes only, and in the event that the purposes for using personal infor mation are changed, the Company is expected to request prior consent.
      • 1)Handling complaints

        -The Company processes personal information for the purpose of confirming the identity of a complainant, checking a complaint, communicating with and notifying the complainant for fact finding, giving notifications, and where necessary, giving notification of processing results.

  2. 2. Processing and Retention Period for Personal Information
    • (1)The Company processes and retains personal information within the designated period subject to the consent of the principals of the personal information to its use when the personal information is collected during the personal information retention period pursuant to the laws and regulations, or when personal information is collected from those principals of personal information.
    • (2)The personal information processing and retention periods are as follows :
      • 1)Handling complaints 3 years from the date of consent to the collection and use of personal information

        - Relevant laws and regulations: records related to the handling of customer complaints or disputes: 3 years

  3. 3. Delegation for the Processing of Personal Information
    • (1)The company delegates the processing of personal information to a third party as follows to facilitate the management thereof.
      • 1) Operation of a customer service center

        - Required information: name, contact, email address
        - Delegate: Dongwon enterprise
        - Activities to be delegated: Handling of complaints

    • (2)Pursuant to Article 25 of the Privacy Protection Act, when entering into delegation agreements, the Company not only provides specifications in documents such as written agreement provisions related to the prohibition of processing personal information for purposes other than the performance of delegated activities, technical/administrative protective measures, restriction on sub-delegation, management and supervision of the delegate and responsibilities including compensation for damages, but also supervises to ensure that the delegate processes personal information in a safe manner.
    • (3)In changing companies, the Company will inform the principals of personal information of any notifications and personal information processing policies.
  4. 4. Rights, obligations and right exercising methods of the principal of personal information
    • (1)The principal of personal information may exercise the following rights at any time.
      • 1)Reading of personal information
      • 2)Request for correction of personal information where any incorrect information exists
      • 3)Request for deletion of personal information
      • 4)Request for suspension of processing of personal information
    • (2)To exercise the rights in accordance with Paragraph above, a request shall be submitted in writing using Annexed Form No. 8 of the Enforcement Ordinance of the Privacy Protection Act, or via email, facsimile or other available means, and the Company will respond to such request without delay.
    • (3)When the principal of personal information requests the correction or deletion of errors in his or her personal information, the Company will not use or provide such personal information until the correction or deletion is completed.
    • (4)The rights specified in Paragraph
      above may be exercised by proxy, such as by a legal representative of the principal of personal information or a delegate. In this case, a power of attorney in accordance with the Annexed Form No. 11 of the Enforcement Ordinance of the Privacy Protection Act shall be submitted.
  5. 5. Items of personal information to be processed
    • (1) The Company processes the following items of personal information.
      • 1)Handling of complaints

        - Required information: name, contact, email address

      • 2)The following items of personal information may be automatically generated and collected in the process of using the Internet service.

        - type of Internet browser and operating system, search terms, website visited history
        - IP address, time and date of visit, error record, cookies, etc.

  6. 6. Measures to Obtain Personal Information Security
    • (1)The Company takes the following action to obtain the necessary level of security for personal information.
      • 1)Administrative measures : establishment and implementation of internal management plan, regular personnel education, etc.
      • 2)Technical measures : control access to the personal information processing system, installation of an access control system, encryption of identification information, installation of security program
      • 3)Physical measures : control access to the data processing room or data archive
  7. 7. Personal Information Protection Manager
    • (1)The Company has appointed a Personal Information Protection Manger in order to protect personal information and process complaints related to personal information as follows:
      • 1)Personal Information Protection Manger

        - Name : Kang Young Koo
        - lPosition: Managing Director
        - Contact: 02-6363-2703,

        ※ You will be connected to the personal information protection organization.

      • 2)Personal Information Protection Organization Organization

        - Organization name : Management Support Team
        - Person in charge : kwon sun il
        - Contact: 02-6363-2657,

    • (2)The principal of personal information may contact the personal information project manager or organization with any questions, complaints or requests for relief of damages generated while using the services provided by the Company. The Company will provide answers and take necessary action related to the inquiry without delay.
  8. 8. Resolution for Infringement on personal information
    • (1)The principal of personal information may query the organizations listed below about the relief of damages from the infringement of personal information.
      • 1)The principal of personal information may query the organizations listed below about the relief of damages from the infringement of personal information.

        - Activities: receipt of personal information infringement complaints and counseling requests
        - Website:
        - Contact: call 118
        - Address: Korea Internet and Security Agency Privacy Complaint Center, Jungdae-ro 135, Songpa-gu, Seoul, Korea (ZIP 138-950)

      • 2)Personal Information Dispute Mediation Committee (operated by Korea Internet and Security Agency)

        - Activities: receipt of requests for personal information dispute mediation, collective dispute mediation (civil settlement)
        - Website:
        - Contact: call 118
        - Address: Korea Internet and Security Agency Privacy Complaint Center, Jungdae-ro 135, Songpa-gu, Seoul, Korea (ZIP 138-950)

      • 3)Cybercrime Investigation Department at Prosecution Service: 02-3480-3573 (
      • 4)Cyber Terror Response Center at National Police Agency: 1566-0112 (
  9. 9. Changes in Personal Information Processing Policy
    • (1)This personal information processing policy becomes effective on January 1, 2013.


Frequently asked questions

  • 1 What are the advantages and specialities of Dongwon LOEX in logistics field?

    Dongwon Loex covers all areas of logistics from port handling to low-temperature logistics and can handle steel, machinery, raw material transportation, refrigeration and freezing. Dongwon Loex is a comprehensive logistics company with transportation infrastructure and port unloading facilities.

  • 2 What is Dongwon Loex's infrastructure status?

    Dongwon Loex has six ports, a rear area of ​​165,290 square meters, and a warehouse of 231,405 square meters. In addition, Dongwon Loex has 90 unloading equipment and 1,700 transportation equipment.

  • 3 What is the max weight to be loaded per container?

    A 20'ft container is typically loaded with the cargo under 17.5 tons and 40'ft can be loaded to a maximum overall weight of 23tons. If 20'ft container is received weighing in excess of the limits, it can be possible to transport by using special chassis.

  • 4 What are advantages/disadvantages of road & rail transport?

    Rail transport is more complicated than road transport. So it takes more time to transport the cargo. However in the case of long distance transportation, it is free from a limitaion of the freight and weight.

  • 5 What is the meaning of 40FT'DRY and 40FT'HQ?

    Dry' and 'HQ' is sorted by size and purpose. 20' feet and 40 feet is classfied by size. Dry and REF means general and refrigerator container. HQ is bigger than general container as the Deluxe size.

  • 6 I'd like to know how to solve accidents of the cargo being loaded.

    We have insurance to cover our all vehicles for a Road Haulage Liability (limited to KRW 300 million).

  • 7 Is there any plan to prevent from a strike by the Korea Cargo Workers Union?

    Dongwon Loex has the best talent organization, equipment and infrastructure in Korea. Stable logistics services are equipped of us for any emergency.

  • 8 What is the procedure for sending international EMS(Express Mail Service)?

    For a individual customer, you should bring a box to the nearest convenience store (CU, GS25). After that they will collect the cargoes at a International Special Export Center and send to that each other countries. In the case of company, we provide a customized logistics solution to a company by consulting a suitable for their business.

  • 9 Please let us know about items that are prohibited.

    In general, items that affect the airplain are prohibited. For example alcohol, tobacco, securities, cash, liquids, flammable materials, weapons, gunpowder, high-pressure gas, flammable liquids, radioactive materials, and etc. If you have a question for more detailed information, please contact each airline or our company.

  • 10 I'd like to know about the needs for 3PL vitalization in detail

    In general, the main reason of contacting a logistics company is to request all logistics related tasks on behalf of the companies, especially manufacturers.
    For companies that do not have any logistics related infrastructures, requesting logistics process by proxy through a logistics company is much efficient and cost saving. Not only the cost related issues, a logistics company also has better experience & know-hows. With the reasons above, there has been more interest for 3PL (Third Party Logistics) in the market.

  • 11 I'd like to know about SCM(Supply Chain Management)

    SCM is abbreviation of Supply Chain Management. SCM manages syntagmatically process from procurement of raw material to sales in the process of manufacturing, distribution and sales of items. And reflect it into MRP,Marketing to lead our business economically.

    That is, SCM is management technique to get competitive advantage through connection and integration of stakeholder in supply chain from procurement of raw material to customer.

  • 12 I wonder your company's temperature control system of low temperature warehouse.

    LOEX has best infrastructure
    (temperature contrl vehicle, temperature monitoring system)

  • 13 I want to know about your regional infrastructure

    LOEX has 1 headquater and 6 national branch - operate 24 high/low/refrigerated warehouse

  • 14 Can I track it after is's sent?

    On the basis of LBS traffic control system data, we can trace transportation route,
    temperature through our SMS,website in real time.

  • 15 How to handle your customer's claim?

    We solve our customer's claim immideately and systematically through our real-time solution and process.

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Ncall Truck is a freight information service business that provides optimal transportation
services by connecting shippers, forwarding carriers, and truck owners by establishing a
nationwide transportation network based on LBS (Location Based Service).

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